Effective Date: 22nd April, 2025
Your privacy is important to us. This Privacy Policy explains how MK Enterprises (“we”, “our”, or “us”) collects, uses, discloses, and safeguards your information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Phone Number
- Email Address
- Address (for service visits)
- Payment details (if applicable and securely processed through third-party providers)
b) Non-Personal Information
- Browser type and version
- IP address
- Pages visited on our site
- Time and date of visits
- Device information
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and manage our appliance repair and service offerings
- To schedule and confirm service appointments
- To respond to customer inquiries and support requests
- To send updates, offers, and service-related communications
- To improve our website and services based on user behavior
- To process payments securely (via third-party payment gateways)
3. Sharing of Your Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following cases:
- With service professionals (technicians) to fulfill your service requests
- With trusted third-party vendors for website analytics and payment processing
- As required by law or in response to legal requests
4. Data Security
We take data protection seriously. We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
Our website may use “cookies” and similar tracking technologies to enhance user experience and gather non-personal visitor information. You can choose to disable cookies through your browser settings, but this may affect some website features.
6. Your Rights and Choices
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt-out of marketing communications
- Withdraw consent at any time (if applicable)
To exercise any of these rights, please contact us at [Your Contact Email].
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any information.
8. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data being collected, we will take steps to delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage users to review this policy periodically to stay informed.